BNP2TKI launches "Halo TKI" call center
Jakarta (ANTARA News) - The National Agency for Placement and Protection of Indonesian Migrant Workers (BNP2TKI) here Monday launched a toll-free call center "Halo TKI" number 0800-1000. "`Halo TKI` number 0800-1000 is accessible by home phone and mobile phone," BNP2TKI Chairman Moh Jumhur Hidayat said here Monday. The call center is operational for 24 hours and is located at BNP2TKI office, MT Haryono Kav 52 Street, South Jakarta. As of July 1, 2011, the toll free call center can be accessed by those using services of all telecommunication providers. The call center also provides free services of short text messages to number 7266 for TKIs overseas as well as at home. "All telephone and short text message services will be at the expense of the state budget allocated at BNP2TKI," Jumhur said. Complaints could also be sent by facsimile to number (021) 7981205, or letters mailed to Call Center BNP2TKI, Jalan MT Haryono Kav 52, Pancoran, Jakarta Selatan, or e-mail to email@example.com. BNP2TKI also provides non-toll free phone numbers +6221 29244800 and short text message number 7266 for TKIs Overseas. "All complaints from TKIs will be handled by trained and capable personnel of the call center," he said. The Call Center will also provide other services such as information service, lawyers for troubled TKIs, and mediation service. "This is a step taken by BNP2TKI to give protection to TKIs and their dignity," he said.