As part of its effort to implement ongoing service improvements, especially to facilitate more simple visa arrangements for tourists traveling to Indonesia, Garuda Indonesia – flag carrier of Indonesia – will introduce a new service “Immigration on Board”.
The trial of the service was carried out on Garuda Indonesia GA-881 flight which flying from Tokyo – Denpasar – Jakarta. "Immigration on Board” is a non queue and more simple immigration document process for foreign passenger during flight.
To enjoy the Immigration on Board service, foreign travelers are requested to purchase “Visa on Arrival’ vouchers available at Garuda Indonesia check-in counters . During flight, two immigration officers on board will conduct passport checks and issue “Visa on Arrival” and a special card that must be returned to ground immigration officers upon arrival before exiting the airport. Thanks to this new service, passengers will save time and enjoy hassle-free travel, without having to wait long queues at the immigration counters.
The Immigration on Board service is part of Garuda Indonesia’s ongoing efforts to provide innovative services as the airline continues to improve service quality towards its customers. The launching of Immigration on Board gives foreign travelers the freedom to bypass queues at the immigration counters and have a more pleasant travel experience in Indonesia. On the part of the airline, this new service is testimony of its commitment to further the national tourism industry.